module CoreExtensions module TicketPatch def custom_method "Extended #self.number" end end end Zammad::Plugin.after_load do Ticket.include(CoreExtensions::TicketPatch) end In config/routes.rb :
1. Introduction Zammad is an open-source, web-based helpdesk/ticketing system written in Ruby on Rails. Unlike many monolithic helpdesks, Zammad is designed for extensibility. Its plugin system allows developers and system administrators to modify behavior, add features, integrate with third-party services, and override core functionality without altering the core codebase. zammad plugins
Run plugin tests:
# test/integration/plugin_test.rb require 'test_helper' class MyPluginTest < ActiveSupport::TestCase setup do Zammad::Plugin.load end integrate with third-party services
test 'custom method works' do ticket = Ticket.first assert_equal "Extended #ticket.number", ticket.custom_method end end ticket.custom_method end end
