"Doesn't that cost money?" Leo asked.
That night, Leo typed into his phone. He found the official Gallup Top 5 CliftonStrengths Finder —a short assessment that takes about 30 minutes. No credit card. Just questions about what he naturally did best.
He asked Helen for the weekly mis-sort data ( Analytical ). He proposed a new color-coded zone system ( Arranger ). He wrote a one-page fairness rulebook ( Consistency ). Within two months, misdeliveries dropped by 60%. Within six, he wasn't in the mailroom anymore—he was leading a small logistics team on the 4th floor.
But the real shift came the next morning. Instead of hiding his habits, he started using them on purpose.
"There's a free, abbreviated version," she said. "Top 5 strengths instead of all 34. It won't give you the full career-coaching report, but it will give you a mirror. Take it."
